Category: Workplace Environment

Emotional Intelligence (E.Q.)

Some things that emotional intelligence is: The ability to monitor and understand one’s own emotions and to act wisely in human relations.  It is emotional stability and steadfastness. A defining factor in a person’s ability to work well in teams, deal with problems and ambiguities, stick to tasks, be self-motivated and remain optimistic about work […]

Organizational Silence

Comments on an interesting article, “Sounds of Silence”, in Stern Business by Morrison and Milliken. The article is about the ubiquitous situation in which employees know about certain issues and problems that their organization faces but do not dare to speak the truth to their superiors. The article likens this to a CEO who has […]

Men's Wearhouse

Men’s Wearhouse Case Study

This article discusses a Case Study from the Stanford Graduate School of Business that is subtitled: Success in A Declining Industry. The founder, George Zimmer, opened his first store back in 1973, at a time when competitors were closing their doors. From opening to the time of the article (1997) the Men’s’ Wearhouse enjoyed 30% […]

The Wall Street Journal

Commentary on a Wall Street Journal Article: ‘Get Rid of the Performance Review!’

From the October 20, 2008 Issue an article by Samuel A. Culbert, PhD, Professor of management at the UCLA Anderson School of Management. In this article, Dr. Culbert lays out a compelling and thought-provoking case for abolishment of the traditional performance review and replacement with a performance preview. He makes 6 good points in his […]

Graduate School of Business, Stanford University Case Study: SAS Institute: A Different Approach to Incentives and People Management Practices in the Software Industry

The storyline for this case study goes that the SAS Institute was facing increasing competition, etc. and the question was: “Could and should the Institute maintain its unique approach to pay and other practices?” Had their success been a product of their approach or achieved in spite of their approach? Attraction and retention of talent […]

Southwest Airlines Case Study: Using Human Resources for Competitive Advantage

O’Reilly, C., & Pfeffer, C. (1995). Southwest Airlines: Using Human Resources for Competitive Advantage. Stanford, CA: Graduate School of Business, Stanford University. This posting is about the Stanford University, Graduate School of Business Case study focusing on Southwest Airlines as an example of leveraging human resources into a distinct competitive advantage. Certainly, we’ve all hear […]

Attitudes and Emotions–Two Wall Street Journal Articles

Here is a run-down and commentary of two recent WSJ articles that deal with employee attitudes and the bottom line. Certainly, in the not-too-distant past, workplace quality and employee’s attitudes and emotions were not on the radar of business executives but studies are increasingly establishing a positive correlation between workplace quality and the bottom line. […]