Tag: Continuous Improvement

Southwest Airlines Case Study: Using Human Resources for Competitive Advantage

Posted by admin In Continuous Improvement, Enterprising Mind, Workplace Environment

O’Reilly, C., & Pfeffer, C. (1995). Southwest Airlines: Using Human Resources for Competitive Advantage. Stanford, CA: Graduate School of Business, Stanford University. This posting is about the Stanford University, Graduate School of Business Case study focusing on Southwest Airlines as an example of leveraging human resources into a distinct competitive advantage. Certainly, we’ve all hear […]

For Continuous Improvement, It’s Important to Understand that the Inner Affects the Outer and the Outer Affects the Inner

Posted by admin In Continuous Improvement, Enterprising Mind

We, as human beings, are undoubtedly affected by both our cognition (the inner) and our behavior (the outer). As with most experiences in business, as in life, this can be good or bad depending on the way we use it. In the Harvard Business Review article “Teaching Smart People How to Learn” (Argyris, 1991), this […]