Tag: interpersonal interaction

For Continuous Improvement, It’s Important to Understand that the Inner Affects the Outer and the Outer Affects the Inner

We, as human beings, are undoubtedly affected by both our cognition (the inner) and our behavior (the outer). As with most experiences in business, as in life, this can be good or bad depending on the way we use it. In the Harvard Business Review article “Teaching Smart People How to Learn” (Argyris, 1991), this […]